Management

How to make a single product discount To make a discount on a specific product, go to "Products" and choose the product you want to discount. Press on the edit button.

I can’t complete an order what do I do? Please contact you payment provider if you encounter problems with completing orders. If you have recently integrated Quickpay and set up a payment provider agreement. It can take some time before your payment provider agreement goes through and is ready to use. Another common isssus with completing orders are offen associated with exceeding the payment providers time limit. This means the reason you can't complete an order is propperly because you have exceed the time limit of completing orders. The different payment providers have different time limits. With Stripe as your payment provider you have 7 days to complete and order. If you exceed this time you won't be able to complete the order. With Quickpay as your payment provider you have 30 days to complete an order. If you exceed this time you won't be able to complete the order. Read more about the diffrent payment providers time limits here.

How do I add different credit cards? Different payment methods are included with your chosen payment solution. If you don't have a payment solution, start by creating one. If you need help follow this guide. Go to your payment solutions website to view information regarding which payment methods are included, and which are not. You can trough your payment provider account see which kinds of payment they include and which you can get. If you encounter any problems or if you need help, we recommend you to contact your payment provider. Payment logos in your footer. The payment logos in your footer show your costumers what kind of payment methods you accept on your webshop. Select which logos you want to display by clicking the checkmark next to the logo. NOTE: The logos are only visual material. Clicking on the logos dosen't not mean you support the payment method. It's important only to click on the logos that are equivalent to the payment methods your webshop supports. If you wan't to change the payment logos in your footer, you can do it by going to your payment by clicking on "Shop" and then "Payments". Or follow this guide.

Can I change the payment logos in my footer? The payment logos in your footer show your costumers what kind of payment methods you accept on your webshop. NOTE: The logos are only visual material. Clicking on the logos dosen't not mean you support that kind of payment. It's important only to click on the logos that are equivalent to the payment methods your webshop supports. Changing payment logos If you wan't to change the payment logos in your footer, go to your payment by clicking on "Shop" and then "Payments".

Is there a time limit on completing an order? The time limit regarding completing orders depends on your payment provider. Depending on wether you have selected Stripe og QuickPay as your payment provider the time limit varies. If you need help to set up Stripe or QuickPay follow this guide. Stripe has a time limit of 7 days, meaning you have to complete an order within 7 days. If you exceed this time you won't be able to complete the order. QuickPay has a time limit of 30 days, meaning you have to complete an order within 30 days. If you exceed this time you won't be able to complete the order. If you don't comply to the time limit you will possibly encounter problems with completing orders. Please contact you payment provider if you encounter problems with completing orders.

How to cancel orders? If you want to cancel an order you need to change its status. To change your order status click on the view button (the eye under “Action”) based on the order you want to change.

How to add carriers? Shipping lets you add shipping Methods to your webshop. You can add any number of shipping methods you want. If you don't add any shipping methods, your customers will not be able to choose a delivery method at checkout. Adding different carriers to your webshop. From your shop administration page press “Shop” and then “Shipping”. There might already be some delivery options, but you can always add more and delete. To add a new shipping method press “Add Method”.

How to set up free shipping? If you want to set up free shipping, you need to start by making a shipping method. If you need help creating shipping methods follow this introduction guide. The rules you're making only apply to the method being edited. Create free shipping Free shipping is created automatically. Your shipping will automatically be free, when you for example add methods without rules. You can for example add a method called "Pick up at location" by not adding rules, this shipping method will automatically be free. If you have a method with rules, your costumers will still be able to get free shipping, when a costumer exceeds the price or weight of your added rules, they will get free shipping. Your costumes will automatically get free shipping by clicking on shipping methods with no rules or exceed the rules you have made for the shipping methods.

How to create a refund? If you want to refund an order, go to your orders and click on the specific order that needs to be refunded. In the top bar click on the refund bottom.