Management > Can’t complete an order
8. oktober 2024
I can’t complete an order what do I do?
Please contact you payment provider if you encounter problems with completing orders.
If you have recently integrated Quickpay and set up a payment provider agreement. It can take some time before your payment provider agreement goes through and is ready to use.
Another common isssus with completing orders are offen associated with exceeding the payment providers time limit.
This means the reason you can't complete an order is propperly because you have exceed the time limit of completing orders.
The different payment providers have different time limits.
With Stripe as your payment provider you have 7 days to complete and order. If you exceed this time you won't be able to complete the order.
With Quickpay as your payment provider you have 30 days to complete an order. If you exceed this time you won't be able to complete the order.
Read more about the diffrent payment providers time limits here.
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When will I receive payments for my orders? You'll automatically receive payment for your orders when you have completed the order. The amount of time it takes for you to receive the payment vary depending on the provider. If you wish to have a more exact estimate of the time, we recommend you to contact your provider. Note: To receive payment it's necessary to have a payment service provider (psp) associated with your account. If you don't have a psp associated with your account, you can’t receive payments for your products. Choose between Stripe or QuickPay .
How to implement Stripe? It is necessary to have a payment service provider (psp) associated with your account. If you do not have a psp associated with your account, you can’t receive payments for your products. Choose between the various providers we support. Payment setting Once you have selected a psp you can’t manually change it. If you need to change your psp please contact our support at kontakt@meeshop.dk W hat is Stripe? Stripe is an online payment service provider. Stripe enables you to receive and manage payments. Stripe supports all major payment methods global as well as local. Stripe is an all in one solution, meaning they are a psp as well as an acquirer. Read more about Stripe here . How to implement Stripe? To implement the Stripe payment service, log into your Meeshop account and go to your shop administration, click on “Shop” and then “Payments”.
How do I receive payments? To receive payment it's necessary to have a payment service provider (psp) associated with your account. If you don't have a psp associated with your account, you can’t receive payments for your products. Choose between Stripe or QuickPay. Once you have selected and completed the payment method your webshop will be ready to receive payments for your products. You'll automatically receive payment for your orders when you have completed an order. Need help to complete an order, follow this guide. Note: Once you have connected your psp with your webshop and you can’t manually change it. If you need to change your psp, or have any questions regarding your psp please contact our support at kontakt@meeshop.dk
